Centric PLM: 120-ticket backlog cleared

The Challenge

Untangle integration problems from an organically grown tech stack, where a single IT employee was struggling to manage a backlog of 120 Centric PLM tickets.

Our Solution

Brought 12+ years of retail and Centric PLM experience to bear, cleared the ticket backlog, and developed a documentation process capturing root cause and solution for critical issues to speed up future resolution.

Impacts

• 120-ticket backlog cleared
• Stabilized processes
• Timely ticket resolution
• Increased IT team capacity