AI product-recommendation chatbot

The Challenge

Build an AI product-recommendation chatbot that understands intersecting needs, accesses a 10K+ product catalog, and delivers personalized results within seconds — usable by salespeople on tablets in-store.

Our Solution

A custom version of iSoftStone's turnkey sales copilot, integrated with the client's CRM, handling complex queries (complete rooms of furniture, complementary items, qualitative attributes), factoring in budget, dimensions, and regional availability, with natural-language responses in the client's brand voice and built-in feedback loops.

Impacts

• Increased conversion rates, average order value & customer satisfaction
• Upskilled sales agents
• Reduced time to sale
• Established a business foundation for GenAI