AI upsell engine: 3 hrs to 5 min

The Challenge

Use AI to calculate and generate B2B sales suggestions, giving customers personalized recommendations based on their sales history and interests.

Our Solution

An upsell-recommendation engine built on Azure OpenAI, scoped for enterprise sales teams across a large variety of SKUs, starting from 10 preselected rule templates and later allowing the client to define new business rules in natural language.

Impacts

• Calculation time cut from 3 hours to 5 minutes
• New-agent onboarding sped up from 3 months to 3 weeks
• More accurate, targeted recommendations